At nustarph, your privacy matters as much as your gaming experience. This Privacy Policy explains how we collect, use, store, and protect your personal information in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
All personal data stored by nustarph is encrypted using industry-standard AES-256 encryption. Your account credentials, payment details, and personal information are never stored in plain text.
As a Philippine resident, you have full rights under the Data Privacy Act of 2012 — including the right to access, correct, and request deletion of your personal data held by nustarph at any time.
nustarph does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, comply with regulations, and improve your experience.
nustarph operates under PAGCOR regulation and is registered with the National Privacy Commission (NPC). We follow all applicable data protection guidelines issued by Philippine regulatory authorities.
You can opt out of nustarph marketing communications at any time through your account settings or by contacting our support team. Opting out will not affect your ability to use the platform.
In the unlikely event of a personal data breach, nustarph will notify affected players and the National Privacy Commission within 72 hours of discovery, as required by Philippine law.
nustarph ("nustarph," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the nustarph online casino platform ("Platform"). This Privacy Policy ("Policy") describes how nustarph collects, processes, stores, shares, and protects personal information in connection with your use of the Platform and any related services.
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC") of the Philippines. It also reflects nustarph's obligations under PAGCOR's data governance requirements for licensed online gaming operators.
By registering for a nustarph account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the nustarph Platform immediately.
Scope: This Policy applies to all personal data collected by nustarph through the Platform, including data collected during registration, gameplay, financial transactions, customer support interactions, and marketing communications. It applies to all users accessing the Platform from within the Republic of the Philippines and from other jurisdictions where access is permitted.
For the purposes of the Data Privacy Act of 2012, nustarph is the personal information controller ("PIC") in respect of the personal data collected through the Platform. nustarph has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws.
Contact details for the nustarph Data Protection Officer are provided in Section 14 of this Policy. You may contact the DPO at any time with questions, concerns, or requests relating to your personal data.
nustarph collects the following categories of personal data from users of the Platform:
nustarph collects personal data through the following means:
nustarph uses your personal data for the following purposes:
To create and manage your nustarph account, verify your identity and age (21+ requirement), process your deposits and withdrawals, and provide you with access to the Platform's games and features.
To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and all other applicable Philippine laws and regulations. This includes conducting Know Your Customer (KYC) checks, monitoring transactions for suspicious activity, and reporting to the AMLC where required.
To operate, maintain, and improve the nustarph Platform; to detect and prevent fraud, cheating, and abuse; to troubleshoot technical issues; and to analyze usage patterns to enhance the user experience for Filipino players.
To respond to your inquiries, resolve disputes, and provide assistance with your nustarph account.
To monitor your gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools and resources in accordance with PAGCOR's responsible gaming framework.
To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw your consent at any time through your account settings.
nustarph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
nustarph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
Upon expiry of the applicable retention period, nustarph will securely delete or anonymize your personal data in accordance with NPC guidelines.
nustarph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While nustarph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your nustarph login credentials and for ensuring that your own devices and internet connections are secure.
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nustarph will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with Section 20(f) of the Data Privacy Act of 2012.
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by nustarph:
You have the right to be informed of how your personal data is being collected and processed. This Privacy Policy fulfils nustarph's obligation to provide you with this information.
You have the right to request a copy of the personal data that nustarph holds about you, along with information about how it is being processed. Requests will be fulfilled within fifteen (15) business days of receipt.
You have the right to request correction of any inaccurate, incomplete, or outdated personal data held by nustarph. You may update certain account details directly through your nustarph account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that nustarph may be required to retain certain data for regulatory compliance purposes even following an erasure request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on nustarph's legitimate interests, though nustarph may be entitled to continue processing where it can demonstrate compelling legitimate grounds.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that nustarph transmit this data to another personal information controller where technically feasible.
If you believe that nustarph has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details for the NPC are available on the NPC's official website.
Exercising Your Rights: To exercise any of the rights listed above, please contact the nustarph Data Protection Officer using the contact details provided in Section 14 of this Policy. nustarph will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.
nustarph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the nustarph website. We use the following types of cookies:
These cookies are essential for the nustarph Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
These cookies collect anonymized information about how users interact with the nustarph Platform, such as which pages are visited most frequently and whether users encounter error messages. This data helps nustarph improve the Platform experience for Filipino players.
These cookies allow the nustarph Platform to remember your preferences, such as your preferred language, display settings, and responsible gaming limits, to provide a more personalized experience.
With your consent, nustarph may use cookies to deliver relevant promotional content and track the effectiveness of marketing campaigns. You may opt out of marketing cookies at any time through your browser settings or the nustarph cookie preference center.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the nustarph Platform. For more information on managing cookies, refer to your browser's help documentation.
The nustarph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. nustarph does not knowingly collect personal data from individuals under the age of 21.
If nustarph becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all data will be deleted in accordance with applicable regulations, and any deposits will be returned to the payment source used.
If you are a parent or guardian and believe that a minor has registered for a nustarph account, please contact our customer support team immediately so that we can take appropriate action.
nustarph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, nustarph will update the "Last Updated" date at the top of this Policy and notify registered players via email or in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how nustarph protects your personal data. Your continued use of the nustarph Platform following notification of changes constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by nustarph, please contact our Data Protection Officer:
nustarph Data Protection Officer
Available via the nustarph Platform's live chat support (24/7)
Email: [email protected]
General Support: [email protected]
Operating jurisdiction: Republic of the Philippines
Regulated by: PAGCOR (Philippine Amusement and Gaming Corporation)
Registered with: National Privacy Commission (NPC), Philippines
nustarph aims to respond to all data privacy inquiries and requests within fifteen (15) business days of receipt. For complaints that cannot be resolved directly with nustarph, you may escalate your concern to the National Privacy Commission of the Philippines.
For responsible gaming concerns, please visit the nustarph Responsible Gaming page or contact our support team directly. For a full overview of your rights and obligations as a nustarph player, please review our Terms & Conditions.
Your personal data is safe with us. nustarph is PAGCOR-regulated, NPC-registered, and fully compliant with the Philippine Data Privacy Act. Join Filipino players from Manila to Davao on a platform built on trust. Must be 21 or older to register.
Go to nustarph Login